RETURN POLICY
Last Updated: October 13, 2026
At Norvexm, we want customers to have a clear and straightforward return experience.
This Return Policy explains the conditions, procedures, and requirements for returning eligible products purchased through our website.
1. Return Period
Eligible items may generally be requested for return within:
30 calendar days after delivery
Return requests submitted after this period may not be accepted.
2. Return Requirements
To qualify for a return, products should generally be:
- Unused
- Unworn or unopened where applicable
- In original condition
- Returned with original packaging
- Complete with accessories and included components
Items that show signs of use, damage, modification, or missing parts may not qualify for return.
3. How to Request a Return
Before sending any product back, please contact our customer support team:
Email:
service@norvexm.com
Please include:
- Order number
- Product name
- Reason for return
- Photos or videos if relevant
Our team will review your request and provide further instructions.
Please do not send products back before receiving return approval.
4. Return Address
The registered business address of Norvexm may not be the same location used for processing customer returns.
Please contact our support team before shipping any return.
After your return request is approved, we will provide the appropriate return instructions.
5. Return Shipping Costs
For returns caused by personal preference, such as:
- Changed mind
- Ordered the wrong item
- No longer need the product
customers are generally responsible for return shipping costs.
If the product arrives:
- Damaged
- Defective
- Incorrect
- Significantly different from the description
Norvexm will review the situation and provide an appropriate solution.
6. Refund Processing
Once the returned product has been received and inspected, approved refunds will generally be issued to the original payment method.
Refund processing normally takes:
5โ10 business days
Additional time may be required by banks or payment providers.
7. Contact Us
For return-related questions:
Norvexm
Hainan Huiqizhi Technology Co., Ltd.
Email:
Phone:
0898-66212830