SHIPPING POLICY
Last Updated: October 13, 2026
This Shipping Policy explains how Norvexm processes, ships, and delivers customer orders.
1. Order Processing Time
After payment confirmation, orders are generally prepared within:
1โ3 business days
Processing time does not include shipping transit time.
During holidays, promotions, or periods of high order volume, additional processing time may occasionally be required.
2. Shipping Time
Estimated delivery times depend on:
- Shipping destination
- Selected shipping method
- Carrier performance
- External circumstances
Estimated delivery information will be provided during checkout or through available shipping information.
3. Shipping Fees
Applicable shipping costs will be displayed during checkout before payment is completed.
If free shipping promotions or thresholds apply, details will be displayed on the website or checkout page.
4. Tracking Information
Once your order has been shipped, tracking details will normally be sent to the email address associated with your order.
Please allow time for carriers to update tracking information after shipment.
5. Delivery Delays
Delivery may occasionally be affected by:
- Weather conditions
- Carrier delays
- Holidays
- Incorrect address information
- Customs procedures
- Other circumstances outside our reasonable control
If your tracking information has not updated for an extended period, please contact:
Please provide your order number so we can assist you.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout.
If you notice an incorrect address after placing your order, contact us as soon as possible.
We will attempt to assist before shipment, but changes cannot always be guaranteed after fulfillment begins.
7. Contact Information
Norvexm
Hainan Huiqizhi Technology Co., Ltd.
Room 501, 5th Floor, Caisheng Building, 15 Longhua Road, Datong Subdistrict, Longhua District, Haikou City, Hainan Province
Email:
Phone:
0898-66212830